Contact Us

Already have an active subscription, but do not have a password? Select “Activate your account” on the login page. Fill out the request information with the email address associated with your subscription. You will then be sent an email with instructions to set up a password.

Don’t have a current active subscription? You can create an account to be added to our email list. However, only active subscriptions will show profile information.

You can update your profile by activating your account and logging in here.

Accessing through a mobile device? Select "Address Information" to access drop down menu and then select "Profile Details". Click 'edit' and select the option you want from the drop-down menu. After these changes are saved, the updates will reflect for your next box.

You can update your address by activating your account and logging in here.

If your order has already been created, but not shipped out, please contact customer support with your new address for further assistance.

You can check your order status through your online login here.

You will receive an email with updated tracking information once your order has been shipped. Additionally, you can review your most recent tracking number on your online login under the “Orders” page.

We are sorry you are wanting to cancel your subscription. You can cancel your subscription through your online profile. Please note, early cancellation fees may apply. You can review our cancellation policy here.

Or if you would like to temporarily pause, please let us know. We can pause a subscription for up to 3 months.

We would suggest applying to be an ambassador here!

As a KONG Box advocate, you will be eligible to win prizes ranging from free boxes to full subscriptions by posting pictures of your dog with the box and/or toys contained in the box on social media. You will have to purchase a KONG Box, we will not automatically send you one. For further questions, please reach out directly to our ambassador team at

You can sign up with directly on tapfiliate here!

If you have further questions or concerns regarding the affiliate program, feel free to reach out directly at

For questions or concerns regarding KONG items not purchased through KONG Box, please reach out to KONG Company customer support at or PH: 303-216-2626

You can update your subscription by activating your account and logging in here.

If you do not see the option to update please reach out to for further assistance.

Let’s Talk About Everything

Send us a message or call one of our dog-loving happy team members: 888-991-5664
M-F 8:00am - 4:30pm MST