Frequently Asked Questions

Yes! Our first priority is making sure KONG toys are non-toxic and safe for your dog to enjoy. KONG toys and treats are tested for safety. Our rubber is all natural and our treats are manufactured in North America… Our products are made with FDA-approved materials and routinely tested for product safety.

At this time we do not offer a referral program. We look forward to launching a referral program soon and will notify you as soon as our systems are ready!

When you complete your pet profile we select toys that fit their unique size, chewing style and personality. Unless your pups share the same profile, every box is unique to your individual dog's needs.

Yes! If your furry friend doesn’t know their own chewing strength, just select the “Extreme Chewer” option when taking the KONG profile quiz. We’ll carefully curate your KONG Box to include durable toys for your chew-happy dog.

In every KONG Box, you’ll get one KONG Rubber Toy, one additional toy that we thoughtfully choose based on your pup’s personality, three KONG treats, helpful training tips, and a KONG recipe card. In your first box, enjoy a free KONG Classic toy - on us!

All rubber toys are manufactured at our facility in Golden, CO. The rest of our line is produced across the world with a network of manufacturing partners.

The founder of KONG is Joe Markham. The KONG story begins in 1970 with Joe and his beloved dog Fritz, who had some destructive chewing habits. After trying different toys and training with little success, Joe was fixing the suspension on a Volkswagen bus and threw out a snowman-shaped rubber part, which Fritz began to play with and chew. Other than destructive items like rocks and sticks, this was the first “toy” Fritz was interested in. Joe got the message, and the KONG Classic toy was born.

Right now every box is hand picked and delivered as a surprise. We plan to offer customization and toy swapping soon!

Not yet but we look forward to offering purrfect KONG Box toys and treats soon to our feline friends.

Right now we lovingly hand-pick the toys for your furry friend based on the information you provide in their dog profile. Although this feature is not currently available, we are working on a customization option to add additional toys to your KONG Box.
At this time we do not offer a discount for multi-dog households. We will send out a notice as soon as this portion of our site is available.
Yes! You can update your pups profile through your KONG Box login. Just select the subscription and "products in your subscription". Click 'edit' and select the option you want from the drop down menu. After these changes are saved, the updates will be applied for your next order date.
Go to "My KONG Profile" and select "address and shipping information" to edit your address.
KONG loves our military men and women and their dogs! We offer a military discount upon request. If you are eligible for this discount please email support@kongbox.com.
You can expect your KONG Box to arrive in about 10 days from date you place your order. We look forward to offering expedited shipping options in the future. At this time we ship using the most cost effective method so we can deliver the best bang for your buck.

With our current shipping service, we are able to cut our shipping costs to allow free shipping on all KONG Boxes. Please note that orders to Alaska and Hawaii may take 15-20 days before arrival.
You can track your box by logging into your KONG Profile. Select “Transaction History” and then click the order number.
Billing occurs right before each shipment. We do not process the billing for the whole subscription at one time.
Yes, you may cancel your subscription at any time. Please note that any promotional or subscription savings with the 12 or 6 box subscription will be charged to your payment method for the boxes that were shipped prior to cancellation. Please visit our terms of use for more detail.
The price of your KONG Box depends on how many boxes you decide you want! Month to month box - $39.95/box 6 Boxes - $34.95/box 12 Boxes - $29.95/box
You can update your payment method through “My KONG Profile”. Select “Payment Information” and change card information.
These are the US KONG treats that are Gluten-Free: KONG Marathon KONG Easy Treat (All flavors in cans) KONG Stuff’N Real PB (tube) KONG Stuff’N Sweet Potato KONG Digestibles Rawhide
At this time, KONG BOX is only available within the 50 states. It is not eligible for international shipping.
As a KONG Box ambassador you will be a part of a premium program. This program offers you a chance to win a free KONG Box each month by posting pictures on your social channels.