FAQ: PRE-PURCHASE QUESTIONS

Yes! Our first priority is making sure KONG toys are non-toxic and safe for your dog to enjoy. KONG toys and treats are tested for safety. Our rubber is all natural and our treats are manufactured in North America… Our products are made with FDA-approved materials and routinely tested for product safety.

We sure do! After completing your purchase we will send you a referral code that you can share with friends. Right now we offer an additional treat for spreading the news. Anytime someone signs up with your code, you get an extra treat in your next box!

When you complete your pet profile we select toys that fit their unique size, chewing style and personality. Unless your pups share the same profile, every box is unique to your individual dog's needs.

Yes! If your furry friend doesn’t know their own chewing strength, just select the “Extreme Chewer” option when taking the KONG profile quiz. We’ll carefully curate your KONG Box to include durable toys for your chew-happy dog.

In every KONG Box, you’ll get one KONG Rubber Toy, one additional toy that we thoughtfully choose based on your pup’s personality, three KONG treats, helpful training tips, and a KONG recipe card. In your first box, enjoy a free KONG Classic toy - on us!

Nearly all of our toys are made in Golden, Colorado.

The founder of KONG is Joe Markham. The KONG story begins in 1970 with Joe and his beloved dog Fritz, who had some destructive chewing habits. After trying different toys and training with little success, Joe was fixing the suspension on a Volkswagen bus and threw out a snowman-shaped rubber part, which Fritz began to play with and chew. Other than destructive items like rocks and sticks, this was the first “toy” Fritz was interested in. Joe got the message, and the KONG Classic toy was born.

Right now every box is hand picked and delivered as a surprise. We plan to offer customization and toy swapping soon!

Not yet but we look forward to offering purrfect KONG Box toys and treats soon to our feline friends.

Right now we lovingly hand-pick the toys for your furry friend based on the information you provide in their dog profile. Although this feature is not currently available, we are working on a customization option to add additional toys to your KONG Box.
At this time we do not offer a discount for multi-dog households.
You'll soon be able to customize your pup's profile. Until then contact us and we can make those changes for you!
Go to "My KONG Profile and select "address and shipping information" to edit your address.
We work with unique dogs (and their owners) to spread the word about KONG Box. These dogs receive one free box in exchange for sharing about KONG. We carefully evaluate each potential ambassador and work with ambassadors with a common goal - spreading the KONG Box joy far and wide!
KONG loves our military men and women and their dogs! We are currently working on providing a military discount for all our service men and women.
You can expect your KONG Box to arrive within 3-7 business days of ordering.
You can track your box by logging into your KONG Profile. Select “Transaction History” and then click the order number.
Billing occurs right before each shipment. We do not process the billing for the whole subscription at one time.
Yes, you may cancel your subscription at any time. Please note that the savings with the 12 or 6 box subscription will be charged to your payment method for the boxes that were received prior to the cancellation.
The price of your KONG Box depends on how many boxes you decide you want! Month to month box - $39.95/box 6 Boxes - $34.95/box 12 Boxes - $29.95/box
You can update your payment method through “My KONG Profile”. Select “Payment Information” and change card information.
These are the US KONG treats that are Gluten-Free: KONG Marathon KONG Easy Treat (All flavors in cans) KONG Stuff’N Real PB (tube) KONG Stuff’N Sweet Potato KONG Digestibles Rawhide