KONG Policies

Delivery Policy
After you place your first order, our team immediately goes to work “paw-picking” your pup’s first box! Your first box leaves our warehouse within 48 hours and arrives between 7 and 10 days of ordering. The moment your box ships, we will send you tracking information so you can see the delivery progress. Subsequent orders are scheduled on the same timeline as your first order.

 

Return Policy
We understand that customers occasionally like to return a box they have received. In this case, you can return any unopened box to the address below for a full refund. If your box has been opened, we are unable to process your return. We recommend that you keep or gift your box to a dog in need.

Borderless Distribution
ATTN: KONG Box
2475 Wright Blvd ste 103,
Hebron, KY 41048

 

MEMBERSHIP CANCELLATION

We hate to see members leave the pack; however, we understand that circumstances arise where members may need or want to cancel their subscription. 

 

IF YOU CANCEL YOUR MEMBERSHIP BEFORE THE END OF YOUR INITIAL SUBSCRIPTION TERM, YOUR SUBSCRIPTION WILL BE CONVERTED TO OUR MONTH TO MONTH PRICING AND YOU WILL BE BILLED FOR ANY PROMOTIONAL OR SUBSCRIPTION SAVINGS FOR BOXES SHIPPED.

 

EXAMPLES - 

 

IF YOU SIGNED UP FOR A 6 MONTH SUBSCRIPTION AND YOU WANT TO CANCEL ON MONTH 2, YOUR CANCELLATION FEES WOULD INCLUDE $10 FOR SUBSCRIPTION SAVINGS. ($5 PER BOX RECEIVED $39.95-$34.95)

 

IF YOU SIGNED UP FOR A FIRST BOX FREE WITH A 12 MONTH SUBSCRIPTION AND YOU WANT TO CANCEL ON MONTH 2, YOUR CANCELLATION FEES WOULD INCLUDE $39.95 FOR YOUR FIRST FREE BOX AND $10 FOR SUBSCRIPTION SAVINGS. ($10 PER BOX RECEIVED $39.95-$29.95)

 

When you call or email KONG Box support regarding your cancellation, one of our friendly customer advocates will help you with your subscription options.

 

Auto-Renewal

YOUR SUBSCRIPTION IS CONTINUOUS AND WILL AUTO RENEW UNTIL YOU CANCEL. UPON AUTO RENEWAL YOU WILL MAINTAIN YOUR CURRENT SUBSCRIPTION SAVINGS, YOUR ACCOUNT WILL BE CONVERTED TO MONTH TO MONTH AND YOU MAY CANCEL ANYTIME WITH NO CANCELLATION FEES.


Refund Policy
We will process a full refund for any lost shipments, mis-shipments, or unopened box returns! Our mission is to help you and your pet play and spend more time together. We can typically resolve issues by shipping a replacement toy, treat, or box, depending on the problem.