Privacy Policy

1. Introduction

1.1 Covalent Group, Inc. is committed to protecting the privacy and security of your personal information.

1.2 This privacy notice describes how we collect and use personal information about you, in accordance with various laws and regulations.

1.3 We are a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

1.4 This privacy notice aims to give you information on how we collect and processes your personal data through your use of our website or when you take up our services. We also note that our website is not intended for children and we do not knowingly collect data relating to children.

1.5 It is important that you read and retain this notice, together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information and what your rights are under data protection legislation.

1.6 This Privacy Notice is for information only, it is not a contractual agreement.

2. Contact Information & Compliance Team

2.1 Our contact details are: Covalent Group,

2.2 We have appointed a Data Protection Compliance Team to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact this team.

2.3 If you have any questions about this privacy notice, please contact the Compliance Team. They can be contacted on:

3. Our website

3.1 Our website may include links to third-party websites, plug-ins and applications. 4838-1342-8847\4 Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

3.2 You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

4. The kind of information we hold about you

4.1 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

4.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • 4.2.1 Identity Data: such as first name, last name, username or similar identifier, title, date of birth, or gender;
  • 4.2.2 Contact Data: such as billing address, delivery address, email address and telephone numbers;
  • 4.2.3 Financial Data: such as bank account and payment card details;
  • 4.2.4 Transaction Data: such as details about payments to and from you and other details of products and services you have purchased from us;
  • 4.2.5 Technical Data: such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website;
  • 4.2.6 Profile Data: such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
  • 4.2.7 Usage Data: such as information about how you use our website, products and services.
  • 4.2.8 Marketing and Communications Data: such as your preferences in receiving marketing from us and our third parties and your communication preferences.

4.3 Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

5. Other data

5.1 We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

5.2 We do not collect any special categories of personal data about you (such as details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, etc.). We also do not collect any information about your criminal convictions or history.

6. How is your personal information collected?

6.1 We collect personal information about you through our direct interactions, such as via mail, email or otherwise. We also collect your data when we interact regarding our services; subscribe to our service or publications; request marketing to be sent to you and/or give us some feedback.

6.2 As you interact with our website, we may automatically collect Technical Data (as above) about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

6.3 We may also collect information from third parties or publicly available sources or Technical Data (as above) from the analytics providers such as Google; advertising networks and search information providers.

6.4 We may obtain Contact, Financial and Transaction Data from providers of technical, payment and delivery or Identity and Contact Data from data brokers or aggregators. Lastly, we may obtain Identity and Contact Data from publicly availably sources.

7. How we will use information about you

7.1 We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  • 7.1.1 Where we need to perform the contract we have entered into with you.
  • 7.1.2 Where we need to comply with a legal obligation.
  • 7.1.3 Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

7.2 Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

8. Situations in which we may use your personal information

8.1 We need all the categories of information above primarily to allow us to perform our contract with you and to enable us to comply with legal obligations. In some cases we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below.

8.2 Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

Purpose/Activity Lawful basis for processing including basis of legitimate interest
To register you as a new customer Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey (a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you Necessary for our legitimate interests (to develop our products/services and grow our business)
9. Marketing

9.1 We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. You will receive marketing communications from us if you have requested information from us or our services from us and, in each case, you have not opted out of receiving that marketing.

9.2 You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

9.3 Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of service provided.

10. Change of purpose

10.1 We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

10.2 Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

11. Data sharing

11.1 We may have to share your data with third parties, including third-party service providers and other entities in the group. We require third parties to respect the security of your data and to treat it in accordance with the law.

11.2 We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

11.3 We will share your personal information with third-parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

11.4 ”Third-parties” includes third-party service providers (including contractors and designated agents) and other entities within our group. The following activities are carried out by third-party service providers such as service providers (administration and IT services), professional advisers (such as lawyers, auditors, bankers and insurance companies) and/or regulators and other authorities.

12. When might you share my personal information with other entities in the group?

We will share your personal information with other entities in our group as part of our regular reporting activities on company performance, in the context of a business reorganization or group restructuring exercise, for system maintenance support and hosting of data.

13. Data Security

13.1 We have put in place measures to protect the security of your information. Details of these measures are available upon request.

13.2 Third-parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

13.3 We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third-parties who have a business need to know. They will only process your personal information when instructed and subject to a commitment of confidentiality.

13.4 We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

14. Data retention

14.1 We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal information are available in our retention policy which is available from the Compliance Team.

14.2 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

14.3 In some circumstances we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

15. Rights of access, correction, erasure, and restriction

15.1 It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.

15.2 Under certain circumstances, by law you have the right to:

  • 15.2.1 Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • 15.2.2 Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • 15.2.3 Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • 15.2.4 Object to processing of your personal information where we are relying on a legitimate interest (or those of a third-party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • 15.2.5 Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • 15.2.6 Request the transfer of your personal information to another party.

15.3 If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Compliance Team in writing at

15.4 You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

15.5 We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

16. Right to withdraw consent

In the limited circumstances where you may have provided your consent to the 4838-1342-8847\4 collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact the Compliance Team at Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

17. California privacy rights

17.1 If you are a California resident, the information in this section applies to you. Certain capitalized terms used in this section have the meanings given to them in the California Consumer Privacy Act of 2018 (“CCPA”).

17.2 Categories of Personal Information we have collected from or about customers in the preceding 12 months.

17.2.1 Identifiers (e.g., name, mailing address, email address, phone number, credit/debit card number).

17.2.2 Characteristics of protected classifications (e.g., gender, age).

17.2.3 Commercial information (e.g., products or services purchased, purchase history).

17.2.4 Internet activity (e.g., browse or search history).

17.2.5 Geolocation data (e.g., latitude or longitude).

17.2.6 Audio, electronic, or similar information (e.g., recording of guest service calls).

17.2.7 Inferences drawn from any of the above (e.g., preferences or characteristics).

17.3 Our source for all Personal Information is this website.

17.4 Business and commercial reasons we have collected Personal Information over the last 12 months.

17.4.1 Performing services, including selling products, providing customer service, processing or fulfilling orders and transactions, providing customer service, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services.

17.4.2 For analysis including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance.

17.4.3 Marketing and promotional communications.

17.4.4 To personalize, test, monitor, improve and upgrade our products and services.

17.4.5 For our internal business purposes, such as compiling and analyzing usage information for general operational, statistical and business purposes.

17.4.6 Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity.

17.5 We have not sold any Personal Information in the preceding 12 months.

17.6 We have disclosed the following types of Personal Information in the preceding 12 months for the business purposes listed above: identifiers (including name and address) and commercial information.

17.7 We will not discriminate against your for exercising your rights under the CCPA.

17.8 Your rights under the CCPA:

17.8.1 Request that we disclose: categories of Personal Information collected about you during the preceding 12 months; categories of sources from which Personal Information is collected; the business or commercial purpose for collecting or selling Personal Information; the specific pieces of Personal Information we collected about you; categories of your Personal Information we have sold; categories of third parties to whom Personal Information was sold; categories of Personal Information disclosed about you for a business purpose; categories of third parties to whom Personal Information was disclosed for a business purpose.

17.8.2 Request that we delete any Personal Information we have collected from you.

17.8.3 Request that we opt you out of the sale of your Personal Information.

17.9 You can exercise any of your rights under the CCPA by contacting us at or via mail at 1633 Innovation Way, Suite 300, Lehi, UT 84043.

18. Under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of information to third parties for the third parties' direct marketing purposes. To make such a request, please send an email to with "Request for California Privacy information" in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide to you via email a list of the categories of information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties' names and addresses. Please note that not all personal data sharing is covered by Section 1798.83's requirements.

19. Changes to the privacy notice and your duty to inform us of changes

We reserve the right to update this privacy notice at any time. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

KONG Box Monthly Contest Rules

To provide fair and equal chance of winning to all entrants, the following are the official rules (the “Rules”) for all contests on (“Contest”).


PRIZE: One six-month KONG Box subscription (“Prize”).

ELIGIBILITY: Contest is open to legal residents of the fifty (50) United States and the District of Columbia who are 18 years of age or older. Employees of Pattern Inc. ("Sponsor"), and Sponsor parent, subsidiaries, affiliates and members of their immediate family (spouse, parent, sibling or child and their respective spouses, regardless of where they reside) and persons living in the same household of such employees, whether or not related, are not eligible to enter or win. Void where prohibited by law. Contest is subject to all applicable federal, state, and local laws.

CONTEST PERIOD: A “Contest Period” will run from 12:01 AM MST on the first day of each calendar month and end at 11:59 PM MST on the last day of each calendar month. Contest may not run every calendar month and will be at the discretion of Sponsor.

HOW TO ENTER: Visit and follow the directions to create entry with your email address. Limit of one entry per person, using only one email address, each Contest Period. Entrants must send entries using the correct contest entry form and the entry form must be correctly filled out to be eligible. Determination of eligibility of individual entries will be at the sole discretion of Sponsor. Sponsor is not responsible for and will not consider incomplete or incorrect entries. Entries generated by script, macro, mechanical or other automated means and entries by any means which subvert the entry process are void. Multiple entries received from any person in excess of the stated limitation will be void. All entries become the sole property of the Sponsor and will not be returned.

RANDOM DRAWING: One potential Prize winner will be selected in a random drawing held within one week of Contest Period ending date from among all eligible entries received and combined throughout the Contest Period. Odds of winning the Prize depend on the number of eligible entries received throughout the Contest Period.

WINNER NOTIFICATION: The potential Prize winner selected by Sponsor will be contacted at the email address used to enter the Contest. Upon reply to such notification email, the potential winner will be considered the Prize winner. The Prize winner may not assign the Prize to another person. Sponsor will mail the Prize to the address supplied by the Prize winner. Claiming of Prize requires an email response to Sponsor from the selected email address within 30 days of being notified of winning Prize. Failure to respond within the required time shall mean that the potential Prize winner forfeits the prize. Sponsor is not required to award elsewhere any prizes forfeited by a potential Prize winner.

SUBMISSION OF PERSONAL INFORMATION: By submitting your name and email address to Sponsor, you hereby grant to Sponsor and its parent, affiliates, and subsidiaries the right to use your name and email address for Sponsor’s KONG Box marketing purposes including, but not limited to, blog content, tips, promotions, future contest opportunities, opportunities to be a KONG Box ambassador or advocate, and KONG Box subscription offers. Names and email addresses submitted as part of the Contest will be subject to the Privacy Policy.

GENERAL CONDITIONS: By participating, each entrant agrees: (a) to abide by these Rules and any decisions of Sponsor, which shall be final in all respects relating to this Contest; and (b) to release, discharge and hold harmless Sponsor, and its parent, affiliates, subsidiaries, and the respective officers, directors, shareholders, employees, agents and representatives of the foregoing (collectively, "Released Parties") from any and all injuries, liability, losses and damages of any kind to persons, including death, or property resulting, in whole or in part, directly or indirectly, from entrant's participation in the Contest or the acceptance, possession, use or misuse of any awarded Prize (or portion thereof).

In the event of a dispute regarding entries received from multiple Contest entrants having the same e-mail account, Sponsor will determine the valid entry, if any, in its sole discretion.

Released Parties are not responsible for any technical problems, malfunctions of any telephone lines, computer systems, servers, providers, hardware/software, lost or unavailable network connections or failed, incomplete, garbled or delayed computer transmission or any combination thereof.

Released Parties are not responsible for late, lost, damaged, misdirected, incomplete, undeliverable, destroyed, garbled, inaccurate, or delayed entries; or for lost, interrupted or unavailable network, server, Internet Service Provider (ISP), website, or other connections, availability or accessibility or miscommunications or failed computer, satellite, telephone or cable transmissions, lines, or technical failure or jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties, or other errors or difficulties of any kind whether typographical, human mechanical, electronic, computer, network, or otherwise relating to or in connection with the Contest, including, without limitation, errors or difficulties which may occur in connection with the administration of the Contest.

Released Parties are not responsible for any incorrect or inaccurate information, whether caused by site users, tampering, hacking, or by any equipment or programming associated with or utilized in the Contest.

Released Parties are not responsible for injury or damage to entrants' or to any other person's computer related to or resulting from participating in this Contest or use of the website.

Sponsor may disqualify anyone from participating in the Contest or winning the prize (and void all associated entries) if, in its sole discretion, it determines that such person is attempting to undermine the legitimate operation of the Contest by cheating, deception or other unfair practices, or intending to annoy, abuse, threaten or harass any other entrant or Sponsor's representatives. Any attempt to deliberately damage the website or undermine the legitimate operation of the contest may be in violation of criminal and civil laws and should such an attempt be made, sponsor reserves the right to seek any and all remedies available from any such individual to the fullest extent of the law, including criminal prosecution.

Sponsor reserves the right in its sole discretion to cancel, modify or suspend any portion of the Contest for any reason.

CHOICE OF LAW AND VENUE: All issues and questions concerning the construction, validity, interpretation and enforceability of these Rules, or the rights and obligations of entrant and Sponsor in connection with the Contest, shall be governed by, and construed in accordance with, the substantive laws of the State of Utah, USA. Any disputes related to the Contest or the Rules will be brought exclusively in the state courts located in Salt Lake City, Utah.

SPONSOR: Pattern Inc.; 1633 W. Innovation Way, Suite 300, Lehi, UT 84043